Dear Ian,

On behalf of the Northern Gulf Resource Management Group Ltd I would like to thank you for your presentation and interactive training at our meeting in Mareeba last week.  Although we did not have as many participants as hoped, those that attended were highly appreciative of your work.

I would particularly like to mention the reaction of the aboriginal members of our organization who attended and were able to contribute their ideas to the session.  Although we have always encouraged their contribution, they are often too shy to speak but your style encouraged their interaction and they came up with some great ideas.

You also encouraged new ways to be positive in approaching meetings and discussions and hopefully members and staff will take it on board.  This was the first time we have had a person of your knowledge and understanding of the psychology of meetings present to us and I believe we will all benefit greatly from the experience.

Yours sincerely,
Noeline Ikin (Gross)